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Privacy Policy
At Lumen Intelligence, we are committed to protecting your privacy and handling your personal information responsibly, securely, and transparently. This Privacy Policy explains how we collect, use, store, safeguard, and process your personal data when you visit our website, engage with our services, or contact us.
We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and other applicable privacy and data protection laws.
By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein.
Information We Collect
We may collect information such as:
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Your name
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Email address
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Company name
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Phone number (if provided)
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Information submitted through contact forms
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Website usage analytics
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Technical information such as browser type, IP address and device information
How We Use Your Information
We use your information to:
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Respond to enquiries
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Deliver requested services
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Improve our website and user experience
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Communicate updates where appropriate
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Meet legal and regulatory obligations
We do not sell your personal information.
Cookies
Our website uses cookies and similar technologies to improve functionality, analyse website traffic and enhance your browsing experience.
You may disable cookies through your browser settings, although some features of the website may no longer function correctly.
Third-Party Services
We may use trusted third-party providers such as:
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Website hosting (Wix)
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Analytics providers
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Email communication services
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Scheduling platforms
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Payment providers (if applicable)
These providers process data only where necessary to deliver their services.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss or misuse. While no online system can guarantee absolute security, we continually review our practices to maintain a high standard of protection.
Your Rights
Depending on your location, you may have the right to:
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Access your personal information
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Correct inaccurate information
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Request deletion of your information
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Withdraw consent where applicable
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Request a copy of your stored data
To exercise these rights, please contact us.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.
International Data Transfers
As Lumen Intelligence serves clients internationally, your information may be processed in countries outside your country of residence. Appropriate safeguards are applied where required.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect legal, technical or business changes. The latest version will always be published on this page.